Help Center

Q: What to do when i ordered in duplicate?

In case of duplicate orders, please contact our Customer Support to resolve the issue.

(F)requently (A)sked (Q)uestions

Account

How do i register an account?

Click on the "Login" button located at the top right of any page to "Log in" or "Create a New Account". Alternatively you may proceed to check-out where you will be prompted to use your account.

I forgot my login password?

In case you forgot your login information, please click on the "forgot password?" button on the log in page.

Order

How do i change my order information？

Please contact our customer service before order fulfilled. We could help you change the shipping address etc.

How can i check the status of my order?

You are able to check your order status through your own Wrapaholic Account.

What to do when i ordered in duplicate?

In case of duplicate orders, please contact our Customer Support to resolve the issue.

Why did i only receive part of my order?

Not to worry, it's on its way! While we do our best to ship your order all in one package, due to the multitude of Amazon warehouses we are utilizing, your order might be separated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to reach out to our Customer Support.

What do i do if my order is damaged?

We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please contact our Customer Service team via E-mail so they can get you your item(s) as soon as possible.

I received the wrong goods, what do i do?

Although we strive for perfection, on a rare occasion we send the wrong items. So sorry for any inconvenience cause but our Customer Service team is always on standby to resolve these types of situations. Please contact us as soon as possible via E-mail so we are able to resolve the situation and get you your item(s) as soon as humanly possible.

Shipping

Where are your products shipped from?

All of our products are stored and shipped from Amazon's Fulfillment centers located throughout the United States, and our Yonker's Warehouse.

When will my order ship?

Your order will be processed and shipped within 1 - 10 business days of the order being placed and shipped within 2 - 5 business days.

Can you ship items internationally?

Unfortunately we currently do not ship items to customers living outside of the United States. For large quantities, please inquiry our customer service.