Question/Topic: Product Satisfaction Guarantee
A: We guarantee your satisfaction with all WRAPAHOLIC gifts merchandise. If you do not feel that your purchase has lived up to your expectations, you have 30 days from the time of receipt to return it. We will gladly refund the purchase price, exchange it for same item, or credit the amount against the purchase of another item. Unfortunately, we cannot refund your shipping charges. The exceptions are: if you buy factory-direct gift wrap papers; or if you order custom merchandise, it is not returnable unless defective.
Question/Topic: How do I purchase items online?
A: When you find an item to add to your shopping cart, click Buy. If there are additional choices to make such as quantity, color or size, you are directed to a new page to help refine you selection. At checkout, you are required to log in to My Account. New customers are asked to create a My Account before proceeding to checkout. Existing customers with a My Account already set up can log in and proceed with the checkout process. When your order is submitted, you receive a confirmation by e-mail. When the order ships you receive a second confirmation and invoice by e-mail. You will be able to review your orders at any time through the My Account section of our website.
Question/Topic: How do I cancel or change my order?
A: If your order has not been processed, we will make every effort to change or cancel your order. However, once processed the order cannot be changed or cancelled. Please contact Customer Service at firstname.lastname@example.org, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:00PM Pacific time. Please be sure to verify all info and items before you submit your order.
Question/Topic: Has my order shipped?
A: We e-mail you an order confirmation once the order has been processed. You can also log into My Account to check the status of your order or contact Customer Service at email@example.com,, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:00PM Pacific time. Please have your account number ready to ensure fast service. If your order has been shipped and you checked the tracking confirmation box, your tracking number will be e-mailed to you when available.