Privacy policy

PRIVACY POLICY

1. OVERVIEW

This Privacy Policy describes how Lanzon Technology (HK) Co., Limited (“we”, “us”, “our” or the “Company”) collects, uses, discloses, stores and protects your personal information when you visit, use or make a purchase from our website, online store or related services (collectively, the “Services”).

We respect your privacy and take the protection of personal information seriously.

By accessing or using our Services, you acknowledge that your personal information may be collected, used and handled as described in this Privacy Policy, subject to applicable law.

Our online store is hosted by Shopify Inc. (“Shopify”), which provides the e-commerce platform that enables us to offer and sell our products and services.

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

This may include:

  • your name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address; and

  • other contact information you voluntarily provide.

Order and Transaction Information

This may include:

  • products purchased or viewed;

  • order numbers;

  • purchase history;

  • transaction amounts;

  • billing and shipping details;

  • returns, refunds or exchange information; and

  • communications relating to your orders.

Account Information

If you create an account with us, we may collect information associated with your account, such as your login details, order history and account preferences.

Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • website activity;

  • referring URLs;

  • pages viewed;

  • approximate location derived from IP address; and

  • cookie or similar technology identifiers.

Marketing and Communication Information

We may collect:

  • your marketing preferences;

  • email subscription status;

  • your responses to promotions or surveys; and

  • communications you send to our customer service team.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for purposes including:

Processing Orders

To:

  • process and fulfill purchases;

  • arrange payment;

  • process shipping and delivery;

  • provide order confirmations and updates;

  • process returns, exchanges and refunds; and

  • communicate with you about your order.

Providing Customer Service

We may use your information to:

  • respond to inquiries;

  • resolve complaints;

  • provide product or order assistance; and

  • manage customer service communications.

Operating and Improving Our Services

We may use information to:

  • operate and maintain our online store;

  • improve website functionality;

  • understand how customers use our Services;

  • analyze business and website performance;

  • improve products, services and customer experience; and

  • troubleshoot technical issues.

Fraud Prevention and Security

We may use personal information to:

  • detect and prevent fraud;

  • investigate suspicious activity;

  • protect our customers;

  • protect our systems and Services; and

  • enforce our Terms of Service.

Legal and Compliance Purposes

We may process personal information where reasonably necessary to:

  • comply with applicable laws and regulations;

  • maintain business, accounting and tax records;

  • respond to lawful requests from authorities;

  • establish, exercise or defend legal claims; and

  • protect our legal rights.

4. MARKETING COMMUNICATIONS

If you subscribe to our marketing emails or otherwise consent to receive marketing communications, we may send you information relating to:

  • new products;

  • special offers;

  • promotions;

  • seasonal collections;

  • product launches;

  • company news; and

  • other marketing communications that may be relevant to you.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included at the bottom of our marketing emails or by contacting our customer service team.

Unsubscribing from marketing communications will not prevent us from sending you transactional or service-related communications, such as order confirmations, shipping updates, account notices or customer service responses.

Where required by applicable law, we will obtain the appropriate consent before using your personal information for direct marketing.

We do not sell or rent your personal information to third parties for their own independent marketing purposes.

5. SHOPIFY

Our online store is hosted by Shopify Inc.

Shopify provides the online e-commerce infrastructure that allows us to sell products and services to you.

When you use our online store, certain personal information may be processed through Shopify's systems, infrastructure, applications and databases.

Shopify may process information on our behalf or for purposes described in its own privacy documentation, depending on the relevant service.

We encourage you to review Shopify's Privacy Policy and other applicable privacy documentation to understand how Shopify handles personal information.

6. PAYMENT INFORMATION

Payments made through our online store may be processed by Shopify and/or third-party payment service providers.

Depending on the payment method selected, payment information may be provided directly to the relevant payment processor.

We generally do not directly receive or store your full payment card number.

Payment card information is processed using payment security measures designed to comply with applicable payment industry requirements, including the Payment Card Industry Data Security Standard (“PCI DSS”), where applicable.

Payment providers may have their own privacy policies governing how they process personal information.

We recommend reviewing the privacy policy of the relevant payment provider before completing a transaction.

7. ORDER FULFILLMENT AND SHIPPING

To fulfill your orders, we may share necessary personal information with third parties involved in order processing and delivery.

This may include:

  • fulfillment providers;

  • warehouses;

  • manufacturers;

  • shipping companies;

  • postal services;

  • logistics providers;

  • customs service providers; and

  • other parties necessary to deliver your order.

Information shared may include your name, shipping address, telephone number, email address, order information and other details reasonably necessary to fulfill and deliver the order.

These service providers are expected to use personal information only as necessary to provide their services and subject to applicable law.

8. THIRD-PARTY SERVICE PROVIDERS

We use third-party service providers to support the operation of our business and Services.

These may include providers of:

  • website hosting;

  • e-commerce infrastructure;

  • payment processing;

  • order fulfillment;

  • shipping and logistics;

  • email services;

  • customer service;

  • website analytics;

  • advertising;

  • data storage;

  • fraud prevention;

  • information technology; and

  • other business support services.

We disclose personal information to these providers only to the extent reasonably necessary for them to perform services for us or where otherwise permitted or required by applicable law.

Certain service providers may process personal information under their own privacy policies.

We encourage you to review the relevant privacy policies where appropriate.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website and our service providers may use cookies, pixels, tags and similar technologies.

Cookies are small files or pieces of information stored on your browser or device.

We may use these technologies for purposes including:

Strictly Necessary Cookies

These cookies are required for basic website functions, such as:

  • maintaining your shopping cart;

  • processing checkout;

  • securing the website;

  • maintaining sessions; and

  • enabling essential website functionality.

Functional Cookies

These may help remember preferences and improve your browsing experience.

Analytics Cookies

These may help us understand:

  • how visitors use our website;

  • which pages are viewed;

  • how visitors navigate the website; and

  • how our website performs.

Advertising Cookies

Subject to applicable law and your privacy preferences, advertising technologies may be used to:

  • measure advertising performance;

  • understand interactions with advertisements;

  • build audiences;

  • personalize advertising; and

  • show advertisements that may be relevant to your interests.

You may be able to control cookies through our cookie consent or privacy preference tools, where available, as well as through your browser settings.

Please note that blocking certain cookies may affect the functionality of our website.

10. ANALYTICS

We may use analytics providers to better understand how customers interact with our website and Services.

Analytics providers may collect information such as:

  • IP address;

  • browser and device information;

  • pages visited;

  • time spent on pages;

  • referring websites;

  • clicks and interactions; and

  • other website usage information.

We use this information to evaluate website traffic, identify trends, improve performance and enhance customer experience.

11. ONLINE ADVERTISING

We may work with advertising platforms and service providers to promote our products and measure the effectiveness of advertising campaigns.

These providers may use cookies, pixels and similar technologies to collect information about your device, website activity and interactions with advertisements.

Depending on the technology used, this information may include online identifiers, browser information, device information and website activity.

Such information may be used for purposes including:

  • advertising measurement;

  • campaign reporting;

  • audience creation;

  • ad personalization; and

  • displaying advertising that may be relevant to your interests.

Where required by applicable law, advertising cookies and similar technologies will be used only after the appropriate consent has been obtained.

You may be able to manage advertising preferences through our privacy settings, cookie controls, browser settings or the relevant advertising provider's opt-out tools.

12. SURVEYS AND CUSTOMER FEEDBACK

From time to time, we may invite customers to participate in surveys, reviews or feedback programs.

Participation is voluntary.

We may use third-party service providers to administer these surveys.

Where a third-party provider processes information on our behalf, we will provide only information reasonably necessary to perform the relevant service.

Any separate products or services offered directly by a third-party survey provider are independent of Lanzon Technology (HK) Co., Limited, unless otherwise stated.

13. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information in the following circumstances:

Service Providers

We may disclose personal information to trusted service providers that perform services on our behalf.

Business Operations

We may disclose information where reasonably necessary to operate, protect or improve our business and Services.

Legal Requirements

We may disclose personal information if reasonably necessary to:

  • comply with applicable law;

  • comply with a court order or lawful request;

  • respond to regulatory or governmental authorities;

  • protect our legal rights;

  • investigate fraud or security incidents; or

  • protect the rights, property or safety of our Company, customers or others.

Business Transfers

If our business undergoes a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law.

With Your Consent

We may disclose personal information for other purposes where you have provided consent or otherwise instructed us to do so.

We do not sell or rent your personal information to third parties for their own independent marketing purposes.

14. INTERNATIONAL DATA TRANSFERS

We operate an international e-commerce business and use service providers that may operate in different countries and regions.

As a result, your personal information may be transferred to, stored in or processed in jurisdictions outside Hong Kong or outside the jurisdiction in which you live.

These jurisdictions may have privacy or data protection laws that differ from those in your home jurisdiction.

Where required by applicable law, we will take reasonable steps designed to ensure that international transfers of personal information are subject to appropriate safeguards.

Our global service providers may include providers of:

  • Shopify and e-commerce infrastructure;

  • payment processing;

  • cloud hosting;

  • logistics;

  • customer service;

  • analytics;

  • advertising; and

  • other technology services.

15. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by applicable law.

The period for which we retain information may depend on factors including:

  • whether you have an active customer account;

  • whether an order remains active;

  • customer service requirements;

  • fraud prevention and security needs;

  • contractual obligations;

  • accounting and tax requirements;

  • legal recordkeeping requirements; and

  • the need to establish, exercise or defend legal claims.

When personal information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable law.

16. DATA SECURITY

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against:

  • unauthorized access;

  • accidental loss;

  • misuse;

  • disclosure;

  • alteration; and

  • destruction.

Our website uses secure communication technologies, including SSL/TLS encryption, to help protect information transmitted between your browser and our website.

Payment information is generally transmitted directly through secure payment processing systems.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials associated with our Services.

Please do not send full payment card numbers or other highly sensitive payment information by email.

We will not ask you to send your full payment card number by ordinary email.

17. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete personal information;

  • request deletion of certain personal information;

  • object to or restrict certain uses of personal information;

  • withdraw consent where processing is based on consent;

  • opt out of direct marketing communications; and

  • request information regarding how your personal information has been used or disclosed.

These rights may be subject to legal limitations and exceptions.

To exercise an applicable privacy right, please contact us using the contact information provided at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests.

18. DIRECT MARKETING

Where permitted by applicable law, we may use your contact information to provide information regarding our products, offers and promotions.

Where consent is legally required, we will obtain the appropriate consent before using personal information for direct marketing.

You may ask us at any time to stop using your personal information for direct marketing purposes.

You may do so by:

  • clicking the unsubscribe link in our marketing emails; or

  • contacting our customer service team.

We will process opt-out requests within a reasonable period and in accordance with applicable law.

19. CHILDREN'S PRIVACY

Our Services are not intended to knowingly collect personal information from children in violation of applicable law.

We do not knowingly request personal information from children for the purpose of creating customer accounts or making purchases where the child does not have the legal capacity to provide such information.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

20. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites, applications or services.

When you follow a third-party link, you may leave our website.

We are not responsible for the privacy practices, security, content or policies of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third parties before providing them with personal information.

21. CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time to reflect:

  • changes in our business practices;

  • changes to our Services;

  • changes in technology;

  • changes in our service providers; or

  • changes in applicable legal or regulatory requirements.

The revised Privacy Policy will be posted on our website.

Where required by applicable law, we may provide additional notice of material changes.

The date of the latest update may be displayed at the top or bottom of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

22. CONTACT US

If you have questions about this Privacy Policy, our handling of personal information or your privacy rights, please contact us:

Lanzon Technology (HK) Co., Limited

Email: net@wrapaholicgifts.com

If you submit a privacy-related request, please provide sufficient information for us to identify your request and respond appropriately.

Where required, we may request additional information to verify your identity before providing access to, correcting or deleting personal information.